Personal Data Protection
44royal Players

When you register an account or use 44royal's services, we may collect personal information that you provide directly or that is collected automatically during your use of our platform.

Information you provide directly:

• Full name as stated on your identity card (MyKad) or passport
• Date of birth for age verification (players must be 21 years of age or older)
• Active email address for official communications
• Mobile phone number for two-factor authentication and notifications
• Current residential address
• Account password in encrypted form
• Payment method information including e-wallet details (Touch 'n Go, Boost, ShopeePay), DuitNow account, FPX information, and crypto wallet addresses (USDT, BTC, ETH)

Information collected automatically:

• IP address and device information
• Web browser type and version
• Game session records and betting history
• General geolocation data (country/region) for compliance purposes
• Login and logout activity logs

44royal uses collected personal information for legitimate and specific purposes. We will not use your data outside the scope of the purposes stated below without prior notice and your consent.

• Creation, verification and management of player accounts
• Processing deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and crypto transactions (USDT, BTC, ETH)
• Player identity and age verification to comply with international licensing requirements
• Delivery of relevant bonuses, promotions and offers to players
• Platform and service improvement based on usage patterns
• Important communications relating to accounts, security and policy updates
• Prevention of fraud, money laundering and other illegal activities
• Customer support via live chat and email 24 hours a day, 7 days a week
• Compliance with international licensing reporting and audit requirements

44royal takes the responsibility of protecting player privacy seriously. We will not sell, rent or commercialise your personal information to third parties. However, there are limited circumstances in which disclosure of information may occur:

Approved third-party service processors:

• Payment gateway providers (including e-wallet and FPX processors) that require transaction data to complete deposits and withdrawals
• Game software providers that require a player ID for game account management purposes
• Third-party identity verification service providers for the KYC (Know Your Customer) process
• Cloud infrastructure and data hosting providers subject to strict data protection agreements

Disclosure based on legal requirements:

• When required by a court order or direction from a legitimate regulatory body
• To prevent or investigate suspected criminal activity, including fraud and money laundering
• To protect the safety of other players or the public in certain circumstances

All third parties that receive 44royal player data are required to sign binding data protection agreements and to comply with privacy standards at least equivalent to those we practise.

The security of players' personal data is a top priority for 44royal. We invest in comprehensive security infrastructure to ensure your information is always protected from unauthorised access, use or disclosure.

• 256-bit SSL/TLS encryption for all communications between your browser and our servers
• Password hashing using the robust bcrypt algorithm; we do not store passwords in plain text
• Two-factor authentication (2FA) is available and encouraged for all player accounts
• Multi-layered firewalls and an intrusion detection system (IDS) operating at all times
• Regular security audits by independent and experienced third parties
• Internal staff access to players' personal data is restricted to those with a legitimate business need only
• All staff who handle personal data are required to undergo data protection training and sign confidentiality agreements

As a 44royal player, you have certain rights regarding the personal data we hold about you. We respect and facilitate the exercise of these rights:

• Right of Access: You have the right to request a copy of the personal data we hold about you in a readable format.
• Right to Rectification: If your data is inaccurate or incomplete, you have the right to request a correction at no charge.
• Right to Erasure: In certain circumstances, you have the right to request deletion of your personal data from our systems, subject to applicable legal obligations.
• Right to Restrict Processing: You may ask us to limit how we process your data in certain situations recognised by law.
• Right to Data Portability: You have the right to receive the personal data you provided to us in a structured, machine-readable format.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.

To exercise any of the above rights, please contact our customer support team via live chat or email at [email protected]. We will process your request within a reasonable timeframe.

The 44royal website uses cookies and similar tracking technologies to improve the user experience, analyse usage patterns and maintain platform security.

Types of cookies we use:

• Essential Cookies: Required for basic website functions such as login session management and security. These cookies cannot be disabled.
• Functional Cookies: Store your preferences such as preferred language and display settings for a better experience.
• Analytical Cookies: Help us understand how players use our platform for service improvement purposes.
• Security Cookies: Used to detect unusual activity and prevent fraud and unauthorised access.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the 44royal platform. By continuing to use our website, you agree to the use of cookies as described here.

44royal processes various payment methods including Touch 'n Go eWallet, DuitNow, online banking via FPX, Boost, ShopeePay and cryptocurrencies (USDT, BTC, ETH). The security of your financial data is our highest priority.

• Card or bank account details are not stored directly on 44royal's servers — transactions are processed through secure, registered payment gateways
• All transaction records are stored in encrypted form and can only be accessed by authorised staff for support and audit purposes
• Crypto wallet addresses (USDT, BTC, ETH) used for withdrawals are stored securely and can only be updated through a strict identity verification process
• Your deposit and withdrawal history is retained for licensing compliance purposes and is available for your review through the account dashboard

44royal retains players' personal data for as long as necessary to fulfil the purposes for which it was collected, to carry out the service agreement, and to comply with applicable legal obligations.

• Active account data is retained for as long as your account remains active and in use
• Financial transaction records and betting history are retained in accordance with the periods required by international licensing and audit requirements
• For closed or inactive accounts, certain personal data may be retained for an additional period to meet legal requirements or to resolve any outstanding disputes
• Once the specified retention period has ended, data will be securely and permanently deleted or anonymised

If you would like to know the specific retention period for a particular category of data, please contact our customer support team.

44royal reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technological developments, or new legal requirements.

If there are significant changes to this Privacy Policy, we will notify players via:

• A clear notification on the 44royal homepage
• Email to the address registered to your account
• A notification within your account dashboard

It is your responsibility to review this Privacy Policy periodically. Continued use of the 44royal platform after changes take effect will be considered as acceptance of the updated terms. The latest effective date is always shown at the top of this page.

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, the 44royal customer support team is ready to assist.

You can reach us through the following channels:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the live chat icon on our platform
• Service language: Malay and English

We aim to respond to all privacy-related enquiries promptly and professionally. For formal complaints, please state clearly that it is an official privacy complaint so it can be directed to the appropriate team within our organisation.